Welcome to WordsTalk (hereinafter referred to as the "Platform", "we", "us", or "our"). This User Agreement (the "Agreement") governs your access to and use of our AI-powered translation services. By registering an account, accessing, or using our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
If you are under the age of 18, please review this Agreement with a parent or guardian and obtain their consent before using our services. If you are entering into this Agreement on behalf of an organisation, you represent and warrant that you have the authority to bind such organisation to this Agreement.
We reserve the right to amend this Agreement from time to time. Any amendments shall be notified to you through reasonable means, including but not limited to pop-up notifications, in-platform announcements, or email. Amendments shall take effect from the date specified in the notification. Your continued use of the Platform following such notification constitutes your acceptance of the amended Agreement.
1. DEFINITIONS AND INTERPRETATION
1.1 "Platform" means the WordsTalk translation platform, including its website, web applications, mobile applications (if any), and all related services, features, and functionalities.
1.2 "User" or "you" means any individual or entity that registers, accesses, or uses the Platform.
1.3 "Services" means the AI-powered translation services and related functionalities provided through the Platform.
1.4 "Content" means any text, documents, files, data, or other materials submitted to, processed by, or generated through the Platform.
1.5 "Company" means WordsTalk Pte. Ltd., a company incorporated in Singapore, the operator of the Platform.
2. ACCOUNT REGISTRATION AND MANAGEMENT
2.1 To access certain features of the Platform, you may be required to register an account. During registration, you agree to provide accurate, current, and complete information and to maintain and update such information as necessary.
2.2 You shall ensure that all registration information complies with applicable laws and regulations. You shall not use any false, misleading, or fraudulent information, impersonate any person or entity, or register multiple accounts for improper purposes. We reserve the right to verify and review registration information submitted.
2.3 Your account is personal to you and shall not be transferred, sold, leased, or otherwise made available to any third party without our prior written consent. We reserve the right to take protective measures, including suspension or termination of services, if we reasonably believe that your account has been accessed or used by an unauthorised party.
2.4 You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access or use of your account.
3. SERVICES AND ACCEPTABLE USE
3.1 The Platform provides AI-powered translation services, including but not limited to multilingual translation, terminology management, translation optimisation, and related functionalities.
3.2 You agree to use the Services in compliance with all applicable laws and regulations and shall not use the Services for any unlawful, harmful, or improper purposes, including but not limited to: (a) translating, transmitting, or disseminating content that is illegal, defamatory, obscene, or otherwise objectionable; (b) infringing upon the intellectual property rights, privacy rights, or other legal rights of any third party; (c) interfering with or disrupting the normal operation of the Platform; (d) using automated means to extract, scrape, or collect data from the Platform without authorisation; or (e) attempting to reverse engineer, decompile, or otherwise derive the source code or underlying technology of the Platform.
3.3 You shall not submit content containing classified information, trade secrets, or other sensitive information to the Platform unless you have obtained proper authorisation and have implemented appropriate safeguards.
3.4 We reserve the right to monitor user activities and take appropriate measures, including issuing warnings, restricting functionalities, suspending, or terminating services, if we reasonably determine that a user has violated this Agreement or engaged in conduct detrimental to the Platform or other users.
4. INTELLECTUAL PROPERTY RIGHTS
4.1 All intellectual property rights in the Platform, including but not limited to software, technology, algorithms, user interface designs, trademarks, logos, and documentation, are owned by us or our licensors and are protected by applicable intellectual property laws.
4.2 Your use of the Services does not grant you any ownership or licence to any intellectual property rights in the Platform. You shall not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Platform without our prior written consent.
4.3 You retain ownership of your Content submitted to the Platform, subject to the licence granted to us to provide the Services. You represent and warrant that you have all necessary rights to the Content you submit and that such Content does not infringe the rights of any third party. You shall be solely responsible for any claims, damages, or liabilities arising from any infringement.
5. FEES, PAYMENT, AND SUBSCRIPTION
5.1 Certain features of the Platform are provided free of charge, while others require a paid subscription. You may select the plan that best suits your needs.
5.2 All pricing, billing cycles, and feature specifications for paid services shall be as displayed on the Platform. Subscription plans may include auto-renewal options, which you may manage through your account settings.
5.3 Prior to making any payment, you should review the features and subscription terms carefully. Unless expressly required by applicable law or agreed by us in writing, all payments are non-refundable once processed.
5.4 We reserve the right to modify pricing, service structures, and subscription features from time to time. We will provide reasonable advance notice of any material changes to subscription terms.
6. PRIVACY AND DATA PROTECTION
6.1 We are committed to protecting your privacy and handling your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA) and other applicable data protection laws.
6.2 Content submitted for translation shall be treated as confidential and shall not be used for purposes other than providing and improving the Services, unless we obtain your explicit consent or are required by law to do so.
6.3 For detailed information on how we collect, use, disclose, and protect your personal data, please refer to our Privacy Policy, which forms an integral part of this Agreement.
7. SERVICE LIMITATIONS AND DISCLAIMERS
7.1 The Services are provided on an "as is" and "as available" basis. While we utilise leading AI technology to provide high-quality translations, please be aware that Artificial Intelligence may occasionally produce "hallucinations" (plausible-sounding but incorrect errors) or inaccuracies, particularly in specialized terminology or complex contexts. The translation results are for reference only and should not be used as a direct substitute for professional human translation in legal, medical, financial, or other critical scenarios. Users are strongly advised to verify important content manually.
7.2 We shall use reasonable efforts to ensure the stability and continuity of the Services; however, we do not guarantee uninterrupted or error-free service. We shall not be liable for any service interruptions caused by system maintenance, network failures, force majeure events, or other circumstances beyond our reasonable control.
7.3 The Platform may utilise third-party AI models and service providers. We do not assume responsibility for the quality, accuracy, or performance of such third-party services, nor for any issues arising from the use of such services.
7.4 To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from: (a) your improper use of the Services or violation of this Agreement; (b) acts or omissions of third parties or force majeure events; (c) network transmission failures, computer viruses, or other technical issues; or (d) any other circumstances not attributable to our wilful misconduct or gross negligence.
7.5 Subject to applicable law, our total aggregate liability to you for any and all claims arising from or relating to this Agreement or the Services shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the claim.
8. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to: (a) your use of the Services; (b) your violation of this Agreement; (c) your violation of any applicable law or regulation; or (d) your infringement of any intellectual property or other rights of any third party.
9. TERMINATION
9.1 You may terminate your account at any time by following the procedures provided on the Platform. Upon termination, your right to access and use the Services will cease immediately.
9.2 We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, if we reasonably believe that you have violated this Agreement or engaged in conduct that may harm the Platform, other users, or third parties.
9.3 The provisions of this Agreement that by their nature should survive termination shall remain in full force and effect, including but not limited to provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law.
10. GOVERNING LAW AND DISPUTE RESOLUTION
10.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.
10.2 Any dispute arising out of or in connection with this Agreement shall first be resolved through amicable negotiation between the parties. Either party may initiate negotiations by providing written notice to the other party describing the dispute in reasonable detail.
10.3 If the dispute cannot be resolved through negotiation within thirty (30) days from the date of the written notice (or such longer period as the parties may agree), either party may refer the dispute to arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. Notwithstanding the foregoing, either party may seek interim or injunctive relief from a court of competent jurisdiction.
11. GENERAL PROVISIONS
11.1 This Agreement, together with our Privacy Policy and any other policies or terms referenced herein, constitutes the entire agreement between you and the Company with respect to the subject matter hereof.
11.2 If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
11.3 Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
11.4 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign our rights and obligations under this Agreement to any affiliate or successor entity without your consent.
11.5 Nothing in this Agreement shall create or be deemed to create a partnership, agency, joint venture, or employment relationship between you and the Company.
12. CONTACT INFORMATION
If you have any questions, concerns, or inquiries regarding this Agreement, please contact us at:
WordsTalk Pte. Ltd.
Email: info@wordstalk.net